Frequently Asked Questions

[/vc_column_text][vc_toggle title=”What do I need to shop at Sunnyside?”]All you need is a valid government issued photo ID and be 21 years old. Make sure to bring a debit card or cash, though we have an ATM on-site if you need one.

Accepted forms of ID:

  • A valid driver’s license from any US state
  • A valid ID from any US state
  • A valid US Passport or International Passport
  • A valid US Military ID or VA Card with photo & barcode
  • A valid Native American Tribe ID
[/vc_toggle][vc_toggle title=”What forms of payment do you take?”]

We accept debit cards and cash. We also have ATMs located in every store for your convenience.

[/vc_toggle][vc_toggle title=”What taxes are charged for adult-use customers? “]

On average, about 25% of your final bill is attributed to taxes. Getting a more accurate number depends on THC percentage. In Illinois, you’ll pay a state tax based on the products you buy. Here’s how state taxes break down:

  • 10% tax on cannabis products with 35% THC or less
  • 25% tax on cannabis products with 35% THC or more
  • 20% tax on THC-infused cannabis products (edibles, tonics, liquids)
  • 8-11% tax on all cannabis products, set by each town and county a store is located in
[/vc_toggle][vc_toggle title=”How do I place an online order?”]

Ordering online is easy at Sunnyside. If it’s your first time, you’ll need to register with us first. Then select your store and customer type, then add products to your cart from our real-time inventory. Once you’re done, hit submit and you’re all set! We’ll shoot you an email or text confirming that we’ve received your order.

[/vc_toggle][vc_toggle title=”Can you help me shop for products?”]

Of course! We’d be happy to help you find products to fit your lifestyle. You can call or chat with us during normal business hours or email us anytime.

[/vc_toggle][vc_toggle title=”Why am I unable to place an order?”]

If it’s after business hours, online ordering will resume the following morning. Otherwise, we may be experiencing high demand and will resume at the top of the hour.

[/vc_toggle][vc_toggle title=”When do I need to pick up my order?”]

We’ll send you a confirmation via email/text indicating that your order is ready for pick-up. When you arrive at the store, please show your order confirmation email/text to the security guard at the door. We fulfill orders on a first-come, first-serve basis. After a two-hour hold time, your product may be released to other customers. If you pick-up by end of business day, we will do our best to fulfill your request, but some products may not be available.

[/vc_toggle][vc_toggle title=”What safety measures are you taking during COVID-19?”]

We are dedicated to making our shops as safe as possible during these unprecedented times, so that you may continue to get the cannabis you need for your wellness. Each of our stores follows specific protocols, based on state-specific guidance from local government and best practices from the CDC.

[/vc_toggle][vc_toggle title=”What do I need to know before I go?”]Before you come in, there are a few important things to remember: Be sure to bring your valid ID and order confirmation, you’ll need it to check in. We prefer debit card payment, but also accept cash and have ATMs for your convenience. If for some reason you can’t make it in, let us know by contacting us here. Lastly, if you’re not feeling well, please stay home—for everyone’s wellness.

Accepted forms of ID:

  • A valid driver’s license from any US state
  • A valid ID from any US state
  • A valid US Passport or International Passport
  • A valid US Military ID or VA Card with photo & barcode
  • A valid Native American Tribe ID
[/vc_toggle][vc_toggle title=”You said my order was ready, but now there’s a wait. What’s up?”]

Typically we are able to fulfill orders very quickly, but during peak shopping times, there may be a bit of a wait as you come pick-up your order.

[/vc_toggle][vc_toggle title=”How often is your online menu updated?”]

Our live menu is constantly being updated to reflect the current inventory available at our stores.

[/vc_toggle][vc_toggle title=”Is what is on your menu what you have available?”]

Yes. Be sure to check which location you’re shopping in the right-hand corner of your screen. Inventory is different based on the store you’re shopping at. If you have specific questions or product requests, please contact us here.

[/vc_toggle][vc_toggle title=”How often is your online menu updated?”]

Our live menu is constantly being updated to reflect the current inventory available at our stores.

[/vc_toggle][vc_toggle title=”When do you expect to have more product on shelves?”]

Our goal at Sunnyside is to bring our customers as many options as possible. Our menu will be updated as more products become available.

[/vc_toggle][vc_toggle title=”Are there purchase limits for cannabis products at Sunnyside?”]

Illinois residents 21+ may buy up to 30 grams (a little over 1 ounce of flower), 500mg of THC-infused products (like edibles), and 5 grams of concentrate products (like vape carts or concentrates). Non-residents may purchase half of these daily cumulative amounts.

[/vc_toggle][vc_toggle title=”What is your flower limit for medical customers?”]

Unlike recreational customers, medical customers at Sunnyside can purchase products up to the state-mandated limits. In Illinois, medical customers and caregivers can purchase up to 2 ounces of usable cannabis per 14-day period.

[/vc_toggle][vc_toggle title=”How do I change my designated medical dispensary to Sunnyside? “]

Update: Any IL patient can now shop at Sunnyside—regardless of where they’re registered. You no longer need to select a dispensary in Illinois, as the Governor signed HB 1443 into law on July 15th, 2021. Although you may be asked to designate a dispensary on your application, you will be able to purchase at any medical dispensary.

[/vc_toggle][vc_toggle title=”Do medical customers need to go to a medical dispensary to get tax breaks?”]

Yes. If you want to purchase cannabis at the medical tax rate, you must shop at a medical dispensary. Click here to find a Sunnyside medical dispensary near you.

[/vc_toggle][vc_toggle title=”Can I return or exchange a defective product at Sunnyside?”]

Return and exchange policies vary due to state regulations. Please contact us here to understand how exchanges or returns work in your state.

[/vc_toggle][vc_toggle title=”Do you have a discount for veterans?”]

We offer a 10% veteran discount at our dispensaries.

[/vc_toggle][vc_toggle title=”What deals or promotions are offered at Sunnyside shops?”]

We are always rolling out new offers for our customers. Be sure to sign up for text or email updates at sunnyside.shop to learn about deals, events, shop updates and more.

[/vc_toggle][vc_toggle title=”Can I travel with cannabis?”]

Since cannabis is not legal at the federal level, you cannot take product outside of the state in which it was purchased.

[/vc_toggle][vc_toggle title=”What different forms of cannabis are there?”]

These days cannabis comes in a wide variety of formats, to better fit a wider variety of lifestyles. Flower (dried and cured cannabis buds) may still be the most popular form out there, but alternatives like edibles, vapes and topicals can offer you different experiences. Check out our article on Basic Forms of Cannabis to learn more.

[/vc_toggle][vc_toggle title=”What are some common ways to use cannabis?”]

There are lots of different ways to consume cannabis, such as smoking, vaping or eating it. Each has its advantages, depending on the effect you’re after. To learn more about all your options, check out our article on Common Ways to Consume Cannabis.

[/vc_toggle][vc_toggle title=”What are THC and CBD?”]

These two three-letter acronyms are key to unlocking the world of cannabis. Knowing what they mean will help you make the most of your cannabis experience. It’s good knowledge to have before you start shopping for cannabis. You can read our full article to learn more about THC and CBD here.

[/vc_toggle][vc_toggle title=”Are there smoke-free cannabis options?”]

Edibles are a great option for those who would like to try cannabis but aren’t fans of smoke. Everything from gummies to edibles to chocolates to chews to beverages—all kinds of ways to enjoy cannabis, smoke-free style. Just know that edible products take effect differently than products you inhale. Check out our Intro to Edibles article to learn more.

[/vc_toggle][vc_toggle title=”What are indica and sativa?”]

Maybe you’ve seen these terms before, but what they mean can tell you about the cannabis you’re enjoying. Check out our article on Indica vs. Sativa to learn more about these common cannabis strain types.

[/vc_toggle][vc_toggle title=”What do you do with people’s private information?”]

We take your privacy very seriously. When you provide us with your email or phone number, we protect it and use it only for internal purposes, to contact you about your orders or for marketing purposes, if you’ve opted-in to receive those.


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